Shipping policy
Perian Skin Co Shipping Policy
At Perian Skin Co, we aim to deliver your order safely and within the estimated timeframe shown below.
Delivery timeframe
Orders are estimated to arrive within 8–11 business days from order confirmation. This estimate includes preparing your order and delivery. Business days exclude weekends and South African public holidays. Delivery may take longer during busy periods or if a courier encounters a delay.
Shipping costs and availability
Available delivery options and their costs are shown at checkout before you place your order. Please enter a complete and accurate delivery address so your order can reach you without unnecessary delays.
Dispatch and tracking
When your order is dispatched, we’ll provide shipping confirmation and tracking details where available.
Delays or delivery problems
If your order has not arrived within the estimated timeframe, or if it arrives damaged or appears to be lost, please contact Perian Skin Co using the contact details on our website. Include your order number and, for damage, photos of the item and packaging. We’ll help investigate and arrange an appropriate resolution.
Nothing in this policy limits your rights under applicable South African consumer law.