Refund policy
Perian Skin Co Return and Refund Policy
At Perian Skin Co, we want you to feel confident about your purchase. This policy explains how to request a return, exchange or refund. It does not limit any rights you have under applicable South African consumer law.
Change-of-mind returns
If you change your mind, contact us within 7 calendar days of receiving your order. Items returned for this reason must be unused, in substantially the condition received, and include their original packaging, accessories and documentation where applicable. We’ll inspect the item before approving the return.
For a change-of-mind return, you are responsible for return shipping costs. Original delivery charges are not refundable unless required by law.
Faulty, damaged or incorrect items
If an item is faulty, arrives damaged, or is not what you ordered, contact us as soon as possible with your order number, a description of the issue and, if helpful, photos. Please keep the item and its packaging while we review the claim.
We’ll assess the issue and provide a repair, replacement or refund where required by applicable law. Where the return is due to our error or a qualifying defect, Perian Skin Co will cover reasonable return shipping costs. A short change-of-mind window does not reduce your rights in relation to defective goods.
How to request a return
Contact Perian Skin Co using the contact details on our website and include your order number and reason for the return. Please wait for return instructions before sending an item back, so we can identify and process it.
Refunds and exchanges
Once we receive and assess a return, we’ll let you know the outcome. Approved refunds will be made to the original payment method. Your bank or payment provider may need additional time to show the funds. If you prefer an exchange, we’ll confirm whether the replacement item is available and whether any price difference applies.
Your consumer rights
Nothing in this policy excludes or restricts rights that cannot be excluded under South African law. If a term in this policy conflicts with applicable law, the law will apply.